I commit to the following terms of service for the protection of the client, the organization Christian Advocacy Society of Greater Vancouver and myself:

Security Issues

• Formulate client responses in a confidential setting.
• Never invite correspondence via email.
• Log out of the system when not at my computer.
• Store my password in a secure place.
• Respond to messages using a laptop, PC or MAC but not mobile devices such as iPhone, Blackberry, cellphones or other mobile devices.

Safety

• Refrain from giving medical or legal advice. Ask clients to take their medical concerns to a medical or legal professional.
• Keep my personal information private, such as telephone number, address, city location or email address. Use your first name only in counselling messages.
• Refer online counseling messages back to the supervisor if it is outside of my skill level to help the client or if I have time constraints that prohibit responding to the message in a timely manner.
• Follow the OnlineCare protocol for suicidal clients provided.

I will contact the Online Peer Counsellor Coordinator when:

• I believe that a client may be considering violence or harm to others or self.
• I am informed of or suspect abuse in a client under 18 years old.
• I suspect the client message is a hoax.
• A client is requesting a face to face meeting.

I agree to honor these Terms of Service for the security, safety and protection of those who will use OnlineCare.